Wolters Kluwer Director, Cloud Operations in Minneapolis, Minnesota

Director, Cloud Operations

Requisition Number: 17-17448

State: Minnesota

City: Minneapolis

Shift: Shift 1

Job Description: ProVation, a Wolters Kluwer Company, seeks a Director, Cloud Operations to oversee the infrastructure that powers our industry leading Clinical Documentation products. The ideal candidate should have a proven track record of building a large scale operation, is a creative problem solver and a proven manager. This is a hands-on technical leadership role focused on developing next generation Cloud Infrastructure, DevOps, database and production operations.

This position reports directly to the VP Technology and Clinical Informatics.

Duties and Job Responsibilities:

•Oversee very high reliability SaaS operating environments and manage an operations team in a 24/7/365 mission critical setting.

•Ensure that practices and systems are in place to effectively manage both internal and public cloud (PaaS) services.

•Drive implementation and adoption of DevOps best practices in automation and orchestration, build pipeline and continuous integration/deployment.

•Ensure that Infrastructure systems are monitored for performance, availability, security and appropriate response is in place to prevent problems and address system issues that occur.

•Problem resolution through data analytics and root cause analysis for continued improvement.

•Oversee process improvements that result in an efficient, flexible and customer focused operation.

•Work with cross-functional teams to consult on the architecture and performance tuning of the infrastructure.

•Ensure that tools and processes exist to document system configuration, change control and operations activities.

•Ensure that infrastructure systems are maintained at an appropriate level and are patched and supported as required.

•Use metrics that measure efficiency and productivity of the organization to drive results.

•Manage budgeting and forecasting of costs related to operations.

•Work with the product teams to deliver superior application uptime and performance metrics.

•Work with QA team to ensure quality application and system deployments.

•Work collaboratively with the Security team to ensure that hosted applications meet or exceed security best practices including compliance to HIPAA, PCI, and other regulatory frameworks.

Qualifications: Minimum Qualifications

•BS in Computer Science or related area and at least 8 years job experience in software development and/or production operations.

•Deep understanding of cloud architectures and proven experience delivering large scale software solutions.

•Prior experience developing and implementing product operations ensuring the availability, scalability, and security of the production environments.

•Strong experience in implementing DevOps, cloud automation and orchestration across multiple regions, including supporting services such as build pipeline and CI/CD, automation and change control, release management, containerization, and cloud security.

•Demonstrated ability to design and implement monitoring, auditing, escalation and ensure SLAs are met.

•Experience managing and leading effective teams.

•Knowledge and experience with modern web application architecture.

•Ability to understand and communicate complex technical aspects of the production environments to internal and external stakeholders.

•Experience with healthcare data practices including HIPAA.

•Strong ITIL experience with processes like Change management, Incident Management, Problem Management.

•Ability to prioritize and manage multiple competing tasks and meet deadlines.

•Superior ability to gather information, analyze issues and take action to resolve problems.

•Excellent verbal and written communication skills.

Preferred Qualifications

•Knowledge and experience with Microsoft Azure Platform-as-a-Service (PaaS) technology stack.

•Experience migrating on premises applications to a hosted offering.

•Experience as a software developer or DevOps engineer, including leadership of teams designing, delivering and automating support for cloud applications and services.

•Knowledge of best practices for attaining certifications and participating in SOC2 and other compliance audits.