Wolters Kluwer Manager, Global Sales Enablement in Waltham, Massachusetts

Manager, Global Sales Enablement

Requisition Number: 17-17395

State: Massachusetts

City: Waltham

Shift: Not Applicable

Job Description: Wolters Kluwer Health’s Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our flagship products include UpToDate, Lexicomp, Medi-Span. and Emmi Solutions. Our talented team of physician editors, pharmacists, technologists, and product visionaries collaborate to provide solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.

CE’s mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

The Sales Enablement Manager reports into the Sr. Director of Global Sales Operations and is a key member of the Global Sales Operations management team. The Sales Enablement Manager is battle tested with proven success in building effective enablement programs in both fast-paced and large-scale field operations. This individual will be responsible for the day to day management of the Global Sales Enablement team and must be able to develop and deliver the enablement of sales CRM, tools, content, communications and overall readiness, to support existing field sales, partners and new hires.

This individual will be required to fully understand our products and specifically our Sales CRM technology ecosystem, to develop processes and resources that help to ensure our global salesforce has the comprehensive support required.


•In close coordination with the Sr. Director of Global Sales Operations, develop the overall sales enablement strategy

•Define, build, and launch a comprehensive curriculum to enable direct and indirect field teams

•Manage the rollout, adoption and knowledge transfer of all sales tools and best practices

•Ensure enablement initiatives are aligned with company objectives and goals

•Drive strong cross-functional alignment and cooperation between Sales, Marketing, and Field Operations

•Oversee the launch of new GTM initiatives and own the enablement curriculum calendar for all sales teams

•Design and implement enablement tools (such as SaleForce) to streamline sales activities and enhance salesforce productivity

oProvide and maintain documentation of sales processes within CRM

oProactively identify opportunities to improve the sales process and to assist Sales and Sales Management in understanding process bottlenecks and inconsistencies

oProvide ongoing training on processes, improvement of processes, and sales onboarding/training plan

•Manage the sales enablement content repository and ensure that all information is easily and readily accessible at point of need and that sales is aware of new content

•Establish and maintain formal KPIs to track effectiveness of field enablement program and initiatives.



•BA/BS or equivalent required

Skills & Requirements :

•8+ combined years of proven success in Enterprise Sales and/or Sales support or Enablement management role

•SalesForce enablement experience required

•6+ years of coaching and/or leading the actual training experience/sales enablement, including curriculum design, content development, and assessment

•Highly organized, customer-focused, innovative and strong attention to detail

•Able to speak to senior audiences and command the respect of field teams

•Excellent communicator, self-aware, transparent, collegial, and open to feedback.

•Strong business acumen; strong reporting and analytics, troubleshooting, problem-solving, and project management skills

•Demonstrated ability to partner with GTM teams and other cross functional departments.

•Experience with various sales selling methodologies

•Highly proficient in Excel, PowerPoint, Google Suite and Salesforce.com.

•Proficient in LMS systems, information learning tools, communities, and web conferencing tools.

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at (888) 495-4771