Wolters Kluwer Associate Customer Specialist in Chicago, Illinois

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Summary

The Associate Customer Specialist is a position responsible for providing front-line consultative customer service via phone and e-mail to customers (e.g., law firms, corporations). The Associate Customer Specialist focuses on the development of knowledge around customer goals, challenges, needs and requests, and utilizes an evolving product and industry knowledge to provide answers and initiate orders. The Associate Customer Specialist will learn to proactively manage the entire order process (from creation through invoice and follow-up), probes for cross-selling opportunities, and develops positive working relationships with customers and strategic partners nationwide.

Responsibilities:

  • Provide front-line consultative customer service as the initial point of contact for customer inquiries via phone and e-mail to customers such as law firms and corporations

  • Develop knowledge around customer goals, challenges, needs and requests utilizing an evolving product and industry knowledge to provide answers and initiate orders

  • Proactively manage the order process, probe for cross-selling opportunities and develop positive working relationships with customers and strategic partners nationwide

  • Develop and maintain knowledge of the department, company and industry as a whole

  • Develop the ability to promote additional CT offering to meet customer needs

  • Manage financial transactions

  • Participate in organization activities to meet or exceed company objectives while representing Wolters Kluwer within the industry

Qualifications:

  • A minimum of one year of customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

  • Bachelor's degree from an accredited college/university or equivalent work experience

  • Experience generating add-on sales revenue preferred

  • Strong analytical and problem solving skills, along with excellent organizational, time management and multi-tasking skills

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

  • Ability to travel up to 10% and work overtime hours as needed

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled