Wolters Kluwer Associate Relationship Manager in Chicago, Illinois
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
Provide expert-level order and project management; including deep analysis of customer needs, proactive consultation, and management of customized order-processes
Serve as the primary point-of-contact for some customers and a back-up contact to a wider range of customers for delivery of service, providing "concierge-level" attentiveness and responsiveness to high-profile clients
Maintain an exemplary understanding of CT's product and services, specific client needs and the broader marketplace trends and offer potential solutions to clients
Work closely with the Relationship Managers (RM), supporting service teams and other internal resources to help ensure smooth hand-off and delegation of work
Monitor status of outstanding orders and activity with accountability for on-time delivery to match customer expectations
Leverage a consultative customer service approach to identify and understand customer needs, challenges, and goals so that CT can deliver a differentiated solution that is tailored to the individual customer
Lead the service interface for high-profile individual-clients and provides internal guidance to others in translating those customers' needs and expectations into delivery of desired customer solutions
Provide strategic direction and leadership for service, build collaborative internal and external relationships to provide seamless experience for the client, and partner with members of the Sales and Advocacy teams to help ensure that customer interactions and initiatives are coordinated with broader account management plans
Participate in the maintenance and growth of business by promoting the identification of upsell/ cross-sell opportunities for the full array of CLS products and services
Participate in sales calls and sales presentations with or without sales team and represent CT in face-to-face interactions with customers as a subject matter expert in areas such as registered agent services, service of process, and corporate legal services
A minimum of four years of experience in a customer service oriented, marketing or sales role
Bachelor's degree from an accredited college/university or equivalent work experience
Strong computer and systems knowledge with a keen ability to recognize issues or problems and determine
Proven ability to build effective relationships with clients and internal partners
Expert knowledge and appreciation of superior customer service with the ability to recognize issues or problems and determine when to escalate or handle independently
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Experience with CRM systems such as Salesforce.com
Ability to travel up to 15%
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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