Wolters Kluwer Associate Representation Specialist in Chicago, Illinois
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
Provide billing support and record maintenance for the Customer Specialist Team
Develop the knowledge and skills necessary to effectively review and produce invoices, identify and correct errors and defects, and contribute to the reduction of defects to help ensure that accurate representation invoices are issued in a timely manner
Help ensure the complete, timely and accurate maintenance of customer records through independent research, clean-up initiatives and/or the regular review of internal reports
Develop and maintain knowledge of the department, company and industry as a whole
Partner with team members to review existing orders for accuracy prior to invoicing
Help to correct invoice errors to help ensure an accurate and timely delivery
Review and update customer records to help ensure accuracy
Develop the ability to provide quality consultative customer service to all accounts
Participate in organizational activities to meet or exceed company objectives and represent Wolters Kluwer within the industry
Bachelor's degree from an accredited college/university with least on year of business and/or quality assurance experience; preferably within the banking, insurance, hospitality, retail and/or legal industry
If no Bachelor's degree, a minimum of five years of relevant quality assurance and/or business experience within the banking, insurance, hospitality, retail and/or legal industry
Strong analytical and problem-solving skills with the ability to work independently and in a team environment
Strong organization, prioritization and multi-tasking skills with the ability to manage multiple concurrent projects
Excellent verbal and written communication skills with the ability to collaborate across multiple internal teams
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled