Wolters Kluwer Software Services Consultant in Chicago, Illinois
Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.
The Software Consultant is a member of the Professional Services team, who collectively are responsible for implementation and delivery of Enablon software solutions.
The Software Consultant contributes to the successful implementation of Enablon software solutions for small and large companies in compliance with best practices and processes. The Software Consultant works with project managers, IT specialists, product managers and developers, as well as customer project teams to provide the best solution, within scope and budget, for the client. He/she is supervised by a Project Manager and will be mentored by SENIOR Software Consultants.
The Software Consultant is responsible for the appropriate design, setup, configuration, customization, testing, delivery, documentation and transition to support of the solution, either directly or through delegation to other analysts or partners, and through technical and functional reviews. He or she leads and/or participates in design sessions and workshops, in all relevant project meetings and in any knowledge transfer with various other project stakeholders, internal and external.
ESSENTIAL DUTIES AND RESPONSIBILITIES
o Participate in technical and functional requirement gathering meetings and calls
o Participate in workshops and project meetings
o Analyze technical feasibility, and proposes solutions to meet customer requirements
o Setup and configure software solutions for customers
o Create and maintain documentation
o Participate in estimation of effort for new projects or changes
o Deliver quality work on time and within budget
o Qualify and track issues, deliver fixes to customer
o Manage customer expectations throughout the project cycle
o Ensure customer satisfaction and enhance relationship management
o Identify change requests on projects and raise them with Project Manager
o Provide accurate estimates for changes or new projects to the project manager
o Develop, maintain and optimize the interactions between all the project actors
Share best practice recommendations with customers and partners, ensuring an optimal use of the software
o Proactively manage their own workload across multiple projects, led by different Project Managers
o Follow processes and methods
o Regularly contribute to process improvements and best practices
o Report on progress and provide relevant information during project reviews
o Review and provide guidance on quality and design to other team members
o Comply with Enablon processes linked to Reporting (Timesheets, etc.), issues resolution (Software, Helpdesk), etc.
o Support sales efforts as required
o Contribute to proposal efforts for prospects.
Performs other duties and special projects as assigned by supervisor
- 4-year degree in Computer Science, Software Engineering or related technical degree.
Other Knowledge, Skills, Abilities or Certifications:
Strong knowledge of database design concepts
Fluent in English
Fluent in the local language
French speaking is a plus
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled