Wolters Kluwer Sustainment Consultant in Chicago, Illinois
Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.
The Sustainment Consultant is a member of the Sustainment team, who collectively are responsible for sustaining Enablon customers. The Sustainment Consultant provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. The Sustainment Consultant is directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, guidance, configuration, development, etc.) within the expected response time applicable to the client. He/she also may provide additional support services such as product refreshers and guidance. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month. The Sustainment Consultant is an independent thinker who understands and does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services. ESSENTIAL DUTIES AND RESPONSIBILITIES Delivery ❏ Provide consulting services to Enablon clients ❏ Design, fonfigure, test and deliver fixes and enhancements for client solutions ❏ Facilitate client meetings consisting of: ❏ Technical expertise ❏ Subject matter expertise ❏ Coaching / training ❏ Troubleshooting ❏ Defect management and qualification ❏ Comply to Service Level Agreements ❏ Analyze technical feasibility and propose estimates with solutions to meet client requirements ❏ Manage client expectations and ensure satisfaction ❏ Comply to sustainment processes, best practices, and maintain documentation Organization ❏ Actively participate in own career development and continuous improvement ❏ Provide pro-active reporting to the Sustainment manager ❏ Update the knowledge base and produce new articles ❏ Collaborate with Product Managers and Developers to improve products ❏ Comply to internal reporting processes and rules (timesheets, time-off, etc.) Communication ❏ Demonstrate good and clear verbal and written communication (by phone, email, and web meetings) ❏ Professionally interact with people, both internal and external to the organization through various media ❏ Write clear processes, best practices and other documents OTHER DUTIES * Participate in recruiting activities * Perform other duties or special projects as assigned by Director * Represent Enablon as a global leader at the Sustainable Performance Forums (SPFs)
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.
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