Wolters Kluwer Manager, Customer Service in Clayton, Missouri

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

 Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.

Responsibilities:

  • Manage and develop a team of Customer Specialists and business partners to provide managed services and consultative customer service to assigned accounts

  • Oversee workflow processes to continuously improve efficiency, customer satisfaction, revenue growth and financial results

  • Establish positive working relationships with customers and strategic partners while contributing to the maintenance and growth of overall business

  • Drive the fulfillment and maintenance of customer business needs

  • Lead the continuous optimization of department tools and workflows

  • Manage the continuous optimization of the Customer Specialist team

  • Maintain departmental expenditures within agreed budgets

Qualifications:

  • A minimum of five years of consultative customer service and/or management experience; preferably within the banking, insurance, hospitality, retail or legal industry

  • Bachelor's degree from an accredited college/university or equivalent work experience; Master's degree from an accredited college or university preferred

  • Experience coaching and leading a team, managing multiple concurrent projects, and collaborating across multiple internal teams

  • Strong analytical, problem solving, multi-tasking, time management and communication skills

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled