Wolters Kluwer Associate Fulfillment Specialist in Houston, Texas

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Responsibilities:

  • Develop strong relationships with internal/external customers, vendors and jurisdictional agencies

  • Perform searches, document retrieval and/or filings at all jurisdictional levels

  • Assist internal/external customers and/or vendors with order fulfillment and problem resolution

  • Understand and explain Wolters Kluwer Lien Solutions (WKLS) service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors

  • Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results

  • Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction

  • Assist customers, team members and/or vendors with training on all WKLS products, jurisdictional requirements and company databases while using a consultative approach

  • Foster teamwork in support of reaching individual and team performance goals, as well as offer helpful hints and share best practices across team or wider group

Qualifications:

  • A minimum of two years of paralegal, title/abstracting, commercial banking and/or related experience along with a strong customer service background

  • Bachelor's degree from an accredited college/university or equivalent work experience

  • Proficient with Microsoft Office Suite applications including Word, Excel and Outlook

  • Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal

  • Ability to multitask and demonstrate ability to problem solve

  • Excellent analytical, organizational, time management and problem solving skills with the ability to work in a fast-paced, high-energy environment

  • Ability to work overtime as needed

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled