Wolters Kluwer Training Specialist in Kennesaw, Georgia
Wolters Kluwer Tax & Accounting North America (CCHGroup.com) is a leading provider of tax, accounting and audit software solutions and services to the mid-to-large firms in the United States. Part of Wolters Kluwer, a market-leading global information services company, Tax & Accounting North America has served tax, accounting and business professionals since 1913. Based in Riverwoods, Ill., our key office locations include Atlanta, Dallas, Wichita, New York, Washington, D.C. and Torrance.
The digital future has arrived and the tax and accounting professions are changing rapidly. Professionals today have different needs, expectations and capabilities. In addition to accuracy, they need greater mobility, simplicity and speed. These needs place a premium on access to agile systems, integrated workflows, and solutions that simplify tax and accounting compliance expertise. Our market-leading offerings address these evolving needs and include the CCH® ProSystem fx® Suite, CCH Axcess™, CCH® IntelliConnect®, CCH® IntelliConnect Direct, CCH® Accounting Research Manager® and the U.S. Master Tax Guide®.
Wolters Kluwer Tax and Accounting is looking to hire a Training Specialist. This position will engage with stakeholders from various parts of the business to analyze training needs and to design training programs; including classroom lectures, eLearning courses, and workshop sessions, directed towards Wolters Kluwer employees, business products, and services. This individual will utilize desktop tools and multimedia design tools to develop learning solutions, in class and eLearning. In addition, this individual will assist in organizing and updating existing content. This position will coordinate with business leaders and subject experts to ensure content is created and delivered on time and successes are communicated with leadership. Work with other members of the training team to organize training events, monitor registration, and deliver training via live webinars and onsite instruction. The Learning Architect will maintain training evaluation feedback and identify training improvements. The individual will update training plans and curriculum as needed.
This position serves as mid-level professionals in the Service Excellence organization. They perform a defined scope of work in a particular work area. This position requires that the individual interact with multiple departments to assess learning needs and create appropriate training material for the Service Excellence function.
Essential Duties and responsibilities
Analyze departmental learning needs and identify knowledge gaps to recommend learning solutions.
Determine learning assets before contributing to content development, measure overall success.
Assist with the development of instructional curriculum, course outlines, presentations, handouts, and visual aids using ADDIE methodology.
Coordinate with subject matter experts to ensure that prepared courses meet stated objectives; accumulates training evaluation feedback, and identifies training improvements.
Partner with others on the training team to ensure all training content meets adult learning practices.
Design and develop learning content, instructor led and eLearning, for specific learning programs related to products, process, and procedures.
Develop measurable learning objectives/outcomes to assess the impact of learning solutions.
Determine appropriate instructional methods such as self-directed, classroom instruction, simulation exercises, role-plays, etc.
Establish timeline for development and implementation, tracks project's milestones and delivery dates, and perform necessary tasks required to successfully complete and roll out programs.
Prepare training project status reports, and communicate progress to stakeholders, subject experts, and other key contributors.
Work with training manager to develop and manage a certification process that aligns with our job levels and functions.
Identify, resolve, and escalate issues when necessary.
Provide general reporting on data/status to management as requested.
Support co-workers and promote a positive work environment.
Secure and keep confidential product and customer data.
4-6 years' experience in the analysis, design, development, implementation, and evaluation of solutions for learning. Specialized experience includes instructional design, development and maintenance of training plans, training delivery through web-based and onsite training courses, and eLearning development; in-depth knowledge of Adult Learning methodologies (ADDIE, SAM)
Intermediate to advanced skills in training design software: Captivate, Storyboard, Camtasia, SnagIt.
- Bachelor's Degree in Instructional Design, or a related field required with at least 5 years of Instructional Design and Development experience
Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)
Excellent written and verbal communication skills including superior presentation skills.
Advanced skills in Microsoft Office Suite (specifically: Word, Excel, PowerPoint, Outlook).
Demonstrated ability to prioritize and manage multiple tasks while working in a fast paced, changing environment.
Highly developed communication skills, including both excellent verbal skills and accurate written communication.
Persistent in overcoming challenges to accomplish goals.
Awareness of the larger business conditions that will impact day-to-day work.
Ideal candidates would demonstrate an ability to making a difference daily, upholding commitments, being curious for knowledge, speaking up and sparking innovation.
Service orientation -- high commitment to meeting needs of customers & colleagues and delivering stellar service.
Advanced professional communication skills both written and verbal.
Articulate complex information clearly.
Detail oriented and able to own, organize, and prioritize workloads to handle multiple top priorities.
Ability to work constructively in a fast-paced, collaborative, matrixed team environment
Strong work ethic and passion for excellence.
Ability to work independently and meet deadlines with minimal supervision.
Ability to perform job duties in accordance with standards.
About Wolters Kluwer
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at (888) 495-4771.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled