Wolters Kluwer Application Specialist in Madison, Wisconsin
Do you thrive on solving problems? Do you want to enable clinicians to provide better care? Do you enjoy being a trusted advisor to your customers? If you answer "Yes!" to those questions, you might be a great fit for our Application Specialist role.
Pharmacy OneSource, Inc., a subsidiary of Wolters Kluwer Health, is seeking to add an Application Specialist to our Implementation Team in Madison, WI. Under general supervision, the Application Specialists work closely with our internal and external clients on the implementation and training for our products. This involves the configuration and modification of applications using established guidelines to integrate with client workflow, and provide application training. Application specialists are viewed by the client as application subject matter experts and typically serve as the first tier of support during implementation.
At Pharmacy OneSource, we offer:
Exceptional health insurance benefits
4 weeks PTO + additional floating holidays
Family friendly, flexible work environment
Casual dress code
Company culture that encourages collaboration, professional development, and fun
Small office feel with the backing of the global Wolters Kluwer parent organization ($5 billion annual revenue)
Beautiful office occupying the 5th floor of the Johnson Bank building on Madison's convenient far west side
Free onsite fitness center
Free parking ramp attached to building
Free beverages which include: gourmet coffee, tea, soda, juice, and flavored water
Under general supervision, the Application Specialists work closely with our internal and external clients on the implementation and training for our products. This involves the configuration and modification of applications using established guidelines to integrate with client workflow, and provide application training. Application specialists are viewed by the client as application subject matter experts and typically serve as the first tier of support during implementation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Gather requirements from clients to appropriately coordinate implementations
Configure applications according to client specifications
Coordinate and facilitate external training for new and existing clients
Communicate to clients the status of implementation issues being addressed
Using Salesforce, document progress on projects
Escalate issues or implementations that require further assistance to Customer Success or Leadership as needed
Maintain deadlines and turnaround time for work as set by Leadership
Provide open training sessions as needed
Provide development of training resources and materials as requested
Assist in the development of team processes and procedures in an effort to streamline and increase efficiency
Act as a resource to the Leadership team and other internal teams on special projects
Performs other duties as assigned by Supervisor
Education: High School diploma required or equivalent; Bachelor degree preferred
1+ years experience in a customer service or tech support role preferred
1+ years experience technical/software training preferred
Experience working within a pharmacy or hospital setting preferred
Other Knowledge, Skills, Abilities or Certifications:
Excellent oral and written communication skills
Experience with Microsoft Office Suite
Strong technical aptitude skills
Client focused, possesses desire to help
Excellent project management and organizational skills
Analytical and critical thinking skills
Up to 5% travel may be required (occasional site visits)
Normal office environment.
About Wolters Kluwer
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
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