Wolters Kluwer Incorporation Customer Service Specialist in Madison, Wisconsin

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Responsibilities:

  • Communicate with customers daily via phone, email and live chat consisting of a relatively equal mix of inbound and outbound contacts

  • Enter orders into the order system based on information gathered via phone or email

  • Monitor the progress of those orders and working with customers to address any questions, delays or other issues is necessary

  • Learn the complex and comprehensive BizFilings suite of products and services including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients

  • Learn and execute the sales process for BizFilings products and services

  • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

  • Serve as point of contact for specific accounts and represent the "voice of the customer"

Qualifications:

  • A minimum of one year of customer service experience; including integrating information from multiple sources, gathering and analyzing customer requirements, and diffusing potential volatile customer situations

  • Bachelor's degree from an accredited college/university or equivalent consultative customer service experience is preferred

  • 5 years of customer service experence needed (Banking, Insurance, Service, Software and Legal are preferred)

  • Ability to manage multiple projects simultaneously and work independently with minimum oversight

  • Strong verbal and written communication skills

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled