Wolters Kluwer Product Manager, Software Solutions in New York, New York
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
As the product champion, primary subject matter expert and voice of the customer for designated product, the Product Manager role is responsible for developing and executing the overall product and business plans during the full product lifecycle, managing the profit/loss of each product, defining the content, processes and functionality of product enhancements for existing products, identifying new opportunities for growth and successfully launching them in the marketplace. The Product Manager is responsible for overall product management, strategic vision/focus, and execution of growth plans for the product. This position works independently toward long-range goals and objectives with assignments being self-initiated and self-directed.
As a Product Manager for the Core commercial lending solution, you will manage a highly successful and profitable solution suite. The solutions serve financial institutions and other commercial lenders manage their risk, compliance and efficiency in their commercial lending operations. The goal is to grow this business both by building new service offerings for existing customers as well as penetrating new market segments by packaging current offerings for segment-specific needs.
Generate viable new product and service concepts to support the business strategy and market position goals of the assigned product areas
Develop business cases for each approved new product concept by describing the concept and how it will be used by customers in comprehensive terms
Build a deep expertise of the customer needs and the problems they are looking to solve.
Lead product development efforts; conduct research to determine true market demand/size for the concept as defined; develop and present business cases and financial models for new product offerings; marshal approved product development projects through the definition, development, testing and pre-launch phases by collaborating with the development teams to create wireframes, prototypes and functional specifications/requirements for the product; partner with Marketing, Sales and Support teams to conduct alpha and beta testing
Define, communicate, maintain and gain consensus on product roadmap, ensuring alignment with business objectives and supported by business cases, market research, customer data and competitive analysis
Prepare user stories with detailed requirements, work with developers and quality assurance to ensure requirements are understood, perform acceptance testing on stories, and demonstrate the value of those features to internal stakeholders and external clients
Work closely with internal stakeholders to understand how our products are perceived in the market and recommend enhancements to build better solutions for our existing and future clients
Ensure successful product launches by securing necessary marketing resources to build the initial go-to-market; serving as the subject matter expert in relation to the new product's value proposition and Wolters Kluwer competitive position; assisting with the training of sales teams on how to prospect and qualify target customers, demonstrate value and close sales; and assisting sales leadership with plans that drive sales results consistent with the business plan
Direct product management responsibilities throughout a product's lifecycle, from the launch and introduction stage, through the growth and maturity stages, and as the product reaches saturation and the decline stage
Conduct ongoing research and analysis on each assigned product; staying abreast of changing customer needs and industry trends and map existing products and services to those needs; monitoring secondary research and market data; studying the competition to gain an understanding of the strengths, weaknesses and competitive advantages of each product and identify gaps in the current product portfolio
Perform in-depth customer and market research to understand customer needs and pain points related to their specific jobs and workflows
Maximize the business goals of each assigned product by ensuring adequate sales and marketing efforts are expended to meet profitability and market share forecasts; developing extension strategies to prolong the growth and maturity stages of each product and maximize Wolters Kluwer's ROI
Collaborate with the sales and support teams to create or update tools and training which maximize sales
Interact with target markets on an ongoing basis through customer visits/calls, participation in select sales opportunities, meetings with other industry stakeholders, and attendance at industry events
Minimum: Bachelor's Degree in business, marketing, or related field
A minimum of 5 years' product management experience of software products
Agile Methodologies and software development lifecycle experience
Tasked with becoming a subject matter expert in a field with limited prior knowledge/experience
Preferred Experience (includes minimum):
Banking / Commercial Lending Solutions industry experience with relevant practice areas and workflows
B2B product management or marketing experience
Other Knowledge, Skills, Abilities or Certifications:
Strong project management skills, including the ability to plan and complete work on tight deadlines and budgets; ability to work in an atmosphere of multiple projects and shifting priorities
Excellent interpersonal skills, including the ability to interact effectively with professional and technical staff, outside prospects, customers, salespersons, and third-party partners
Ability to lead cross-functional teams
Excellent verbal and written communication skills, including strong professional presentation skills and the ability to develop written proposals and client presentations
Advanced Excel and PowerPoint skills
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled