Wolters Kluwer Program Management & Reporting Director in New York, New York

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

We are looking for an analytical, technical, and functional Program Management & Reporting Director!

The BizOps, Sourcing & Strategy Group is at the heart of the transformation of Global Business Services (GBS) and the broader central functions within Wolters Kluwer. The group provides thought leadership to identify, assess, implement and manage different aspects of a rich pipeline of operational improvements across Wolters Kluwer. The team helps manage the change agenda prioritizing opportunities, analyzing options, engaging with vendors and coordinating with the technology, finance and strategic sourcing groups to execute the different initiatives. The group becomes engaged in all aspects of these initiatives: from opportunity identification and creative brainstorming on options, to business case development, program/project management, oversight, monitoring and communications.

There's no "typical" day for a member of the BizOps, Sourcing & Strategy team. Depending on the opportunity area being addressed, the activities span - data analyses, interviewing internal and external experts, identifying new opportunities to improve service levels and/or operational costs, leading and participating in brainstorming sessions, operationalizing identified opportunities, creating strategic plans, designing, launching and monitoring pilot projects, and in general helping improve the effectiveness and efficiency of every function/focus area you touch through a hard focus on tangible KPIs.

Working within the BizOps, Sourcing & Strategy group, the Program Management & Reporting Director will manage deliverables, timelines, and tasks in a cross-functional collaborative manner. They would work very closely with leaders of all functions within the group to develop, assess, and refine annual deliverables and lead efforts to track, analyze, and report on progress made against those deliverables. They may also be required to lead certain projects with support from other members in the team.


  • Track and report on progress, accomplishments, and key risks for all functions within Business Operations, Sourcing & Strategy groups

  • Coordinate with all functional owners to build periodic reports for different audiences -- including to the GBS CEO, Management Committee and the Wolters Kluwer Executive Board

  • Work closely with group head on defining the appropriate metrics and KPIs for each operational area

  • Monitor progress against defined metrics and raise concerns with group head to ensure the right alignment /actions are taken

  • Help design and program manage key transformation initiatives

  • Provide transparency to group head with respect to project and portfolio issues, risks and recommend/implement strategies for effective and efficient operations.

  • Troubleshoot and drive project issues and challenges to a successful completion/conclusion

  • Organize executive level presentation materials to provide high level reporting and status across all managed initiatives and activities

  • Facilitate the timely flow of accurate information across work streams and stakeholders.

  • Be a proponent of sound project management principles to instill project management related techniques and discipline across the organization acting as a mentor and subject matter expert.


  • 8 years of professional experience managing teams, deliverables, and different stakeholders

  • Experience leading projects and programs end to end including developing work plans, assessing dependencies, coordinating with the appropriate stakeholders, developing financial models and synthesizing findings into recommendations

  • Bachelor's degree in business with a preference for those candidates who have a Master's Degree

  • Demonstrated ability to manage projects and programs through teams without a direct reporting line

  • Ability to appropriately manage expectations across scoped and proposed projects and related stakeholders.

  • Demonstrated ability to take recommendations and operationalize them Ability to manage numerous projects simultaneously from conception to completion in a fast-paced environment

  • Ability to appropriately manage expectations across scoped and proposed projects and related stakeholders.

  • Ability to manage numerous projects simultaneously from conception to completion in a fast-paced environment

  • Demonstrated ability to take recommendations and operationalize them

  • Demonstrated ability to manage projects and programs through teams without a direct reporting line

  • Very strong communication skills (written and oral)

  • Strong relationship management and collaboration skills

  • Solid financial acumen

  • Preferred experience in leading projects at a management consulting firm

  • Preferred certifications with a PMI/PMP and/or Six Sigma/Lean certification

Travel requirements:

Less than 20% and only when absolutely needed for specific projects

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at (888) 495-4771

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled