Wolters Kluwer Project Manager, Operations in Philadelphia, Pennsylvania
Working within the Business Operations PMO, our Project Manager is responsible for the definition and delivery of business transformation programs and process improvement projects focused on our ability to adapt to, anticipate and lead change for the WK Health Learning, Practice and Research business unit to meet strategic business objectives. You will own the definition, delivery, execution and closure of assigned projects driven by WK Health LRP Senior Management and Executive leadership & vision. Ensure that cross functional teams utilize best practices and standard frameworks including lean-agile project management methodologies to deliver value.
Global Operations publishes approximately 300 journals and 250-300 books annually and the digital product equivalents across our acclaimed digital platforms & solutions such as Ovid®, some of our content is proprietary and some are published in partnership with entities like the American Heart Association, American Association of Neurology and the American Journal of Nursing. This position is located within the Global Operations project portfolio of the Learning, Practice & Research (HLRP) line of business within Wolters Kluwer Health, Inc. This portfolio supports cross-functional management of projects/programs impacting the following Health LRP business units and process areas: Publishing, Operations, Global Sales, Finance, GSS (Global Shared Services) Accounting, Customer Experience & Engagement, Global Business Services (GPO/GBS) [Software integration/migrations], etc.
This position is located in Baltimore MD or Philadelphia PA **
ESSENTIAL DUTIES AND RESPONSIBILITIES
Project / Program Planning: Deliver program project plan. Design and deliver a coherent project plan in line with the approved strategic business objective and vision.
Management of best practices and project management methods: Ensure that appropriate project management best practices and standards are employed in a pragmatic manner. PMP foundation and lean-agile project management & software development methodologies.
Stakeholder engagement: Build relationships at executive and senior management levels. Identify stakeholder communication strategy and develop effective stakeholder engagement and acceptance -- including formally/informally maintaining stakeholder register, issue log, communications and change management plans.
Matrix management of resources: Resource planning, estimating, tracking of progress, and workload/capacity risks/dependencies.
Assess project needs, provide and follow formal Program/Project Management framework that meets the minimum: kickoff acceptance, requirements acceptance, deliverable acceptance and project measure & close acceptance criteria and PMO standard performance KPIs.
Proactively engage with the business to build awareness of and buy-in to the business transformation program. Connect with benefits of value program/project vision hopes to achieve and be able to clearly articulate, advocate and communicate to all.
For projects managed, prepare project plans, timelines, actual-to-forecast reporting, project budget reporting, etc.
Pro-active risk management: Own and maintain formal/informal risk register to anticipate potential dependencies (issues / uncertainties within team's control) and risks (outside of team's control), prepare collaborative risk response/mitigation plans and when appropriate initiate pre-emptive action and/or clarify and follow through with team escalation plan if scope, schedule, cost or quality becomes risk to achieving objectives.
Define and manage roles, responsibilities and governance structure: Define clear program/project governance structure including roles and responsibilities. Seek management authority when necessary and clearly articulate expectations, roles & responsibilities of stakeholders.
Program quality: Incorporate quality processes into the program from definition, e.g. KPIs / hypotheses project/program objectives hope to achieve and means by which these KPIs / hypotheses will be measured to ensure quality of outputs/deliverables are measured providing project / program leadership the tools to measure whether to pivot or persevere.
Decentralize work and facilitate use of non-project managers as work stream leaders to assist in: defining value vision/goal, objectives, estimating, deliverables and up/downstream processes and/or stakeholder impact managing smaller decentralized sub-group(s) of project SMEs to achieve project/program dependencies to track progress and deliver against shared objectives and goals.
Customer involvement: Role involves some direct customer facing tasks. Ensure the development of products based on internal/external customer feedback. Work with the customer to define/refine release requirements including: dates, desired capabilities, etc.
Manage internal and external suppliers: Engage with 3rd party vendors, and/or GBS/GPO shared service teams, to procure and deliver program/project outcomes consistent with scope, schedule, cost and quality standards/KPIs.
Responsible and accountable for the coordinated management of multiple related projects. project plans, project teams, and tracking / measuring of progress against goals required. Ensure the delivery falls within scope, schedule, budget and quality baselines .
Performs other duties as assigned by supervisor.
Education: Bachelor's degree preferred. In lieu of a degree, we require at least 5 years related experience.
3+ years in structured program/project management using industry standard methodologies to deliver change programs including:
Strong experience with finance, cost metrics required
Experience in the proactive management and engagement of key stakeholders including setting and communicating clear expectations and leading project teams required
Experience establishing enterprise/portfolio level goals; defining measurable objectives and associated project/program hypotheses/KPIs; completing business analysis, collecting and and defining baseline requirements; transforming requirements into a project plan with sequenced/estimated deliverables and defined dependencies required.
Experience directing and managing the work in alignment with a PMO and/or project management framework is required.
Ability to build credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization; including ability to influence without control required
Preferred Knowledge, Skills, Abilities or Certifications:
Experience in publishing, database administration, information science and/or finance/accounting preferred
Special emphasis on PMP principles and lean-agile methodologies
Demonstrated experience defining and managing complex business change programs and large scale projects in an Business Process Improvement environment preferred
Experience process and/or value stream mapping preferred
Any PMI / Lean / Agile certification(s) are a plus
A proactive communicator who will seek clarity rather than wait to be asked
Experience managing 3rd party vendors and deliverables preferred
Experience with management of off-shore vendors and partners preferred
Must be business focused, always looking to maximize benefits while minimizing risk preferred
Ability to create a shared direction within a diverse cross-functional program team often with conflicting goals and constraints preferred
Strong leadership and management skills a must
Must be comfortable with uncertainty; able to provide a logical plan to achieve clarity
Must have a clear and transparent communication style when interacting with customers, stakeholders and business users
A forward thinker and servant leader who takes the initiative, identifies program gaps, and makes recommendations for improvements
Travel to NY, Philly, Baltimore as needed, typically 2 to 4 day trips per month
International travel possible
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled