Wolters Kluwer Senior Director Professional Services in Stamford, Connecticut
Wolters Kluwer (AEX: WKL) enables finance, legal, tax, and healthcare professionals to be more effective and efficient. We provide information, software, and services that deliver vital insights, intelligent tools, and the guidance of subject-matter experts. We understand the complex challenges that face the Office of the CFO and translate that knowledge into intuitive, enterprise-scale CCH® Tagetik performance management software solutions that drive business results. With over 180 years' experience in the markets we serve, Wolters Kluwer is lifting the standard in software, knowledge, tools and education.
The Senior Director, Professional Services is a highly visible role that sets professional services strategy in alignment with segment business objectives. Directs teams involved in post-sale customer onboarding, product implementation, training and additional value-added services throughout the customer's experience.
Oversees the creation of Statement of Work, client pricing, project timelines and deliverables to ensure client objectives are being met. May oversee consulting work at customer sites in the absence of or as a supplement to billable consultants.
The ideal candidate will have deep experience in growth oriented enterprise software in product strategy, professional services, or business development, with demonstrated experience in crafting creative and innovative solutions to address business challenges. The individual must be results-oriented, self-driven, willing to work with ambiguity, have a "can-do" attitude and excellent at nurturing cross-organization relationships to accomplish program and organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Lead all aspects of professional services function, including client engagements, new product onboarding and additional services to solve ongoing customer needs. To include solution design, project scoping, SOW creation and project management
Actively manage performance against revenue and profitability targets; maintain control of project schedules, budget and risks, managing risk areas to ensure targets are achieved
Identify new opportunities for professional services in the market to solve customer needs and create new revenue streams. Develop business case, collaborate with product management to launch offerings and drive revenue creation, managing such offerings performance against revenue expectations
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Identify opportunities to improve team efficiency
Provide market insight on continuous basis as an input to Product Management for ongoing roadmap prioritization
Plan for team resourcing needs in accordance with agreed upon segment revenue expectations. Manage and track team utilization and billable % to proactively address any issues to ensure team meets revenue and profitability targets
Ability to interface with individuals in all levels and across all functions of the organization
Hire, develop, and retain Professional Services team members
Management responsibilities for the Customer Success program and manager
Contribute and collaborate with peers as member of the segment Senior Leadership Team
- Bachelor's degree required, Master's Degree or MBA preferred
10+ years' experience in Professional Services or Consulting
4 + years of management experience
Experience scaling a Professional Services organization within a high growth organization
Experience developing processes to manage complex implementation projects
Working knowledge of Microsoft Office products
Experience with agile project management
Experience drafting proposals and SOW's
Knowledge of agile software product development methodologies
Experience working with ERP technologies such as SAP and Microsoft Dynamics AX
Experience with Software as a Service deployment models
Proven expertise in devising and implementing processes and programs that improve efficiency and productivity, and directly contribute to the bottom-line
Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.)
Ability to work independently
Ability to work cross-functionally in a fast-paced environment
Strong executive presences and relationship skills
Excellent written and verbal communication, presentation, and facilitation skills
Self-starter, flexible, and have the ability to work with varying levels of management
Excellent leadership and team management skills
Strong problem solving and organizational skills
Demonstrated ability to implement best practices and make effective process improvements
Italian Speaking a plus
- Up to 50% travel
About Wolters Kluwer
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at (888) 495-4771.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled