Wolters Kluwer Director, Sales Operations in Waltham, Massachusetts

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.


  • Develop and maintain a deep understanding of the sales processes, tools, customers, and the industry as a whole

  • Maintain a high-level mastery of all processes and procedures including rules of engagement, sales forecasting, target setting, and territory mapping

  • Establish and drive the implementation of sales processes and tactics

  • Manage the collection of sales data and key performance indicators (KPIs)

  • Manage the evaluation and interpretation of data and identify trends that signal new opportunities or challenges/dangers; convert data trends into actionable sales processes and tactics

  • Drive the sales training function to maximize sales effectiveness

  • Manage a team of direct reports

  • Manage and control departmental expenditures

  • Develop and maintain knowledge of WK products, industry trends and general business and financial acumen through various sources and initiatives


  • A minimum of ten years of progressive sales, sales operations and/or management experience, with at least four years of experience leading a team in sales operations

  • Bachelor's degree from an accredited college or university; Master's degree from an accredited college or university preferred

  • Extensive experience in sales, sales reporting and sales analysis, as well as experience developing successful programs executed by field sales

  • Experience with progressive sales automation systems with the ability to improve sales productivity, based on use of sales automation

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

  • Experience with Sales Management Software and Customer Relationship Management (CRM) programs such as SalesForce.com and Sales Logix

  • Excellent communication, project management, analytical and research skills

  • Ability to travel up to 30%

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled