Wolters Kluwer Manager, Product Engineering in Waltham, Massachusetts
Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. Its flagship product, UpToDate, is trusted by over 1 million clinicians in over 170 countries to make the best decisions at the point of patient care. Net Promoter Scores consistently fall in the high-70s, largely due to the unrivaled breadth and depth of its evidence-based content. More than 60 research studies confirm UpToDate's widespread usage and association with improved patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality.
A SaaS-based product, UpToDate is a critical component of the clinical workflow when embedded in today's electronic health record systems. In fact, 93% of clinicians surveyed say embedding UpToDate in their electronic health record systems is important to patient care, and 91% say it improves clinician satisfaction. As a mission-based organization committed to getting things right, we're investing in cutting edge healthcare technology solutions to meet the strategic needs of our customers.
Reporting into the Director of Product Engineering, this role will be critical in helping the organization reach its development roadmap goals. This person has excellent management, technical, and communication skills who can work closely with product management in the definition and delivery of all aspects of our products. We are seeking a talented, high-energy Manager of Product Engineering, with experience defining and building out highly scalable SaaS healthcare products. This is a hand-on technical management role who will work closely with the director, scrum master, architects and engineers to drive the development of our products.
Essential Duties and responsibilities
Lead a team of software and test engineers responsible for maintaining, enhancing, and extending our responsive web application and native mobile applications.
Evaluate project status and resource utilization to implement changes that improve the team's effectiveness to ensure delivery of roadmap projects on time.
Drive talent recruiting and development, ensuring employees are challenged and successful. Set, evaluate, and manage performance goals for the team members.
Effectively lead to instill trust, empower team members, focus on business outcomes, and foster a learning culture. Help the team manage and resolve conflicts.
Manage cross-project escalations, issues, risks, and dependencies.
Remove/mitigate impediments impacting successful team completion of release goals.
Collaborate with Product Management and Scrum Master to ensure that work is dynamically prioritized, well executed, and highly transparent. Coach team members in agile engineering practices.
Provide proactive technical guidance ensuring team is fostering re-use, design for scale, stability, and operational efficiency of solutions.
Ensure team is following best practices and standards for development.
Enable development of deep and thorough unit testing and automated testing by positioning quality as an overall team responsibility.
Work with the DevOps team to ensure that applications can be built, tested, and deployed in an efficient and automated manner.
Remain current with evolving industry trends and technologies related to software and test automation development.
Performs other duties as assigned by supervisor.
Education: Bachelor's in Computer Science or equivalent experience
Interpersonal & Technical Skills
Leadership -- Strong technology leadership skills to drive successful execution.
Technologist -- Knowledge and interest in the latest system architecture, automation, and data management trends with the ability to rapidly learn and apply new technology.
Adaptive and Inclusive -- works with team members to understand pain points and adjust standards, tools, and best practices accordingly. Ability to dynamically adjust a plan, to resolve resource contention as well as to meet changing business needs.
Collaborative -- Works closely with team members and stakeholders to define problems, gain perspective, and work to deliver solutions. Skilled negotiator who is ability to motivate, persuade, and build consensus.
Situationally Aware -- must be the first to notice differences and issues as they arise and elevate them to teams and to management, where appropriate.
Enthusiastic -- must be high-energy and a passionate advocate for delivering value.
Transparent -- must desire to bring disclosure and transparency to the business about the team and grow business trust.
Assertive -- not afraid to be a voice of reason and authority. Willing to hold teams accountable to vision and values.
Creativity, initiative, and flexibility -- tempered by pragmatism, patience, and attention to detail.
Honest, humble, friendly, and collegial with a great sense of humor.
Creative problem-solver -- Ability to look at solutions in creative, unconventional ways and recognize opportunities to innovate.
Excellent prioritization, risk identification, and issue problem solving skills to keep work on track.
Commitment to continuous improvement. Ability to dynamically adjust the plan, to resolve impediments as well as to meet changing business needs.
Accountable -- must embody a strong sense of responsibility for the timely completion of tasks, as well as the responsibility to ensure a shared understanding of shared tasks.
Communicative and social -- excellent interpersonal and group facilitation skills including the ability to work with diverse stakeholders and personality types. Ability to bridge the gap between technical and business stakeholders to explain technical details and challenges to a wide variety of audiences.
Development experience for iOS and Android a plus
Strong leader with minimum 3 years of experience in managing, coaching, and leading senior level and mid-level staff on multi-functional teams for a B2B SaaS software company.
A proven track record of successfully executing software engineering initiatives using Agile methodologies (Scrum, Kanban, etc.).
Experience working with distributed teams a plus.
Demonstrated experience developing SaaS and Mobile healthcare products a plus
Experience with teams using modern test automation frameworks and tools a plus.
Demonstrated success attracting, developing, and retaining talented technology professionals.
Proven track record to completing complex engineering initiatives to completion on time and on budget.
Proven capability of managing multiple priorities effectively and performing under tight deadlines.
Competence working on large complex projects, including managing multiple interdependent internal and technology partner teams.
Ability to participate in the evaluation of the short and long-term implications of technical choices with respect to SDLC best practices, user functionality, application performance, and the potential accumulation of technical debt
Other Knowledge, Skills, Abilities or Certifications:
Industry experience in the health care sector is a plus.
Approaches work with a strong sense of urgency and leads team to have the same drive.
0 - 5%
Normal office environment.
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
The individual may be exposed to private and confidential information, including personal health information, and is expected to adhere to company policies and all relevant laws regarding handling of such information.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (4985) 4771.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled