Wolters Kluwer SMI Renewal Account Manager in Waltham, Massachusetts
Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients.
We are searching for an Inside Renewal Account Manager to join our team in Waltham, MA.
In this role, you will be using your expertise in healthcare information technology, medical informatics, relationship building and networking in the healthcare market. The Inside Renewal Account Manager focuses on building relationships with existing institutional accounts and completing the renewal process. He or she will generate renewal sales opportunities from targeted small and mid size hospitals and clinics. This position is on site, in our Waltham, MA office.
∙ Manage a portfolio of selected client renewals to ensure customer retention and revenue growth year on year
∙ Implement and execute the Customer Lifecycle Program to maximize the renewal and expansion of each account, through regular contact with relevant stakeholders
∙ Identify, manage, and close opportunities to upsell our latest solution -- UpToDate Anywhere®
∙ Present the value of our solution to a variety of stakeholders by phone and email - primarily C-level hospital executives, senior decision makers and product champions
∙ Prepare and monitor usage data for each account to ensure a high level of adoption
∙ Relay annual price increases in a timely and professional manner, and ensure renewal contracts are signed.
∙ Accurately, and regularly, input account information, activity and new contact details, our CRM system (SalesLogix)
Requirements and Qualifications:
∙ 4 year college degree or equivalent of work experience
∙ Ideal candidates will be self-motivated and have a minimum of 3 years of professional inside sales experience
∙ Proven track record of successful achievement against an individual quota
∙ Experience selling to the healthcare industry is a plus
∙ Exceptional phone, verbal and written communication skills
∙ Demonstrated track record of success as an Inside Sales Rep partnering with a field team
∙ Has history of effectively establishing relationships with key contacts in customer accounts.
∙ Good time management skills and ability to prioritize their work
∙ Expertise in Microsoft packages (EXCEL, WORD, POWERPOINT)
About Wolters Kluwer
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled