Wolters Kluwer Operations Specialist in Wilmington, Delaware
Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
Develop relationships with internal/external customers, vendors and jurisdictional agencies
Understand the product line, internal systems and processes, as well as jurisdictional rules and regulations to manage and process information related to specific job tasks operations and marketing on an on-going basis and in timely manner
Contribute to customer satisfaction and organizational success by continuing to develop personal knowledge of customer base and preferences, work collaboratively and directly with internal and external customers and resources to deliver solutions that exceed customer expectations and minimize customer impacts
Manage client expectations on the timing, delivery and scope and facilitate the collection of competitive information to monitor business opportunities and trends
Perform searches, executing filings and related transactional matters, effectively manage documents and monitor files, gain an understanding of personal and team's goals and how they align with the company goals, and to work toward achieving them
Participate in department-wide process improvement programs and process best practices by engaging in strategies for process improvement to meet organizational performance plans and help ensure all activities meet or exceed organizational requirements
Associate's degree from an accredited college/university or at least two years of customer service or related industry experience; Bachelor's degree from an accredited college or university is preferred
Strong data entry skills with the ability to multitask and manage/prioritize demands from multiple sources
Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with the ability to learn new applications quickly and effectively
Excellent analytical, organizational, time management and problem solving skills with the ability to work in a fast-paced, high-energy environment
Ability to work weekdays from 11:00am to 8:00pm and work overtime as needed
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled